(FAQs)

Frequently Asked Questions (FAQs)

Online Store Information

• Do you accept Apple Pay, Google Pay?

Yes, we accept Apple, Google at the counter!

• Can I speak with a Manager or Sales Associate?

If you need to work with a manager or store associate, we recommend that you email them at the email address listed on the contact information page.

 

Product Information

• What is the return policy?

Eligible return or exchange timeframes are from the date of purchase:

15 calendar days

Camcorders and projectors

Desktop / Notebook computers

Digital cameras

Motherboards

Processors

Tablets

3D printers, 3D scanners, and CD/DVD duplicators

30 calendar days

All other products

Products not eligible for return

Opened software

Electronic software downloads

Point of Sale Activation Cards that have a dollar value

Products with customer-induced damage such as, but not limited to, aerial drones with damage due to pilot error. So let’s be careful out there!

VR Headsets, Headphones, including Airpods, Earbuds and Over-the-Ear Products (COVID-19 Safety Measure)

Microphones (COVID-19 Safety Measure)

All Phones (COVID-19 Safety Measure)

Smart Watches, Fitness Trackers, and Accessories (COVID-19 Safety Measure)

Refunds

All refunds will be based upon your original payment method

If a credit card was used as payment, a refund will be issued to that credit card within five business days of the return transaction.

• Can I return a product that is defective?

Absolutely! If you have a product that hasn’t met your satisfaction for any reason or is found defective within the return period, we will provide you with a full refund.

We guarantee your satisfaction with every product we sell in accordance with our return policy. If you are not fully satisfied with your purchase and want to return it, simply bring your undamaged item back to us with its included accessories, materials, UPC, and packaging within the eligible timeframe and let us help you with a replacement, return or repair if desired.